Exchange / Claims

Product can be exchanged within 15 days of purchase subject to intact original condition and upon producing original receipt.

Items bought on sale cannot be exchanged, claimed or returned in case of any defect.

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases and depends upon the mode of Payment.

Refund on COD

Refunds may be allowed within 15 days of purchase at any of our outlet across Pakistan. In case of online sales, customers can call our Retail Support Center at 03338800689 or email us at support@theleaf.pk where our customer service representative will assess the product and allow or disallow, after careful product examination. In case, if refund is allowed, sales amount will be credited to your E-wallet maintained at our website. You can use this credited amount anytime within 6 months for one time purchase only.

Shipping and handling costs are non-refundable.

Online Order Cancellations

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive the shipment confirmation via email, which contains tracking information. Once a product is shipped, the 'Exchange/Claim Policy' will apply. The Leaf may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors etc.